Pristine Carpet Care in Longmont: Frequently Asked Questions
What is our very low moisture oscillating cleaning system?
After searching and networking with other ‘cleaners’ across the USA, we have come across some amazing new technologies. We are very excited about these findings, we have developed what we believe to be the most efficient, sustainable, eco-friendly, safe, thorough cleaning process. The level of clean that can be reached with our 10-step Restoration Process is UNMATCHED in the ‘carpet cleaning’ industry. Our cleaning Process uses less than 1/10th of the amount of water than traditional hot water extraction/steam cleaning uses, dries in 1/10th the amount of time, and it does a better job! We are setting out to not just talk the talk, but we let our work do the walking for us too.
What are some additional benefits of your system?
We have found that we rarely have a spot or traffic area that comes back as the carpet dries, or days later, like they do with steam cleaning. In addition, we have had our customers report that the carpet stay clean much longer with our system.
Didn’t you used to use steam cleaning?
Yes, we used steam cleaning for 35 years. As a business owner I always tried to be open to doing things a better way, using better solutions, and continually taking training around the country. A few years ago I noticed several long time steam cleaners talking about a new process that they were trying and then shortly after, I found they had parked there steam cleaners and gone all in for the new method. I move much more slowly but later purchased the equipment and tried it out for well over a year as we offered both methods. I soon found the customers requesting my new method, reporting amazing short and long term results. After much planning and finding the person I thought did the best job of this method in the USA ,my team and I spent several days with him fine tuning our 10 steps of the process, we also went all in and we no longer offer steam cleaning. I can only offer what I believe to be the best cleaning and this is now the best choice for you, our customer.
What is the 6 month spot warranty (only included with protector package)?
If at any time up to six months, from the date when the carpet protector was applied, the treated carpet is stained by water or oil-based materials as a result of normal household activities and the stain cannot be removed using our spotter we leave you, and using the directions on our website, we will make a FREE service call to attempt to professionally remove the spot. (Valued at $125) While we can’t guarantee spot removal, we will use our expertise, and in most cases we will be able to remove your stain. Pet stains (vomit, urine, and feces) stains are excluded.
How long will the carpet take to dry?
The great thing about our cleaning system is we use a tenth of the water that steam cleaning uses. So the carpet typically takes anywhere between 2-4 hours to dry. Of course the drying time is affected by humidity, thickness of your carpet, and how many times we had to go over it to get it clean. The use of your own fans and setting your heat or A/C on 72 also help speed up the drying process. We will use fans as we are cleaning areas in your home to help speed up the drying process. Concerned about dry time? We also have a package where we can guarantee the carpet dry as we walk out the door!
Do you move furniture?
Yes, we will move small furniture such as your Coffee table, chairs, side tables, night stands, etc. For your family room or living room, we include moving a few pieces of bigger furniture, if you have a room full of furniture (more than 3-4 pieces) we will move them if you want for an added fee. We do not move electronics, china cabinets, or pianos. Please have all breakables and Knick- knacks off any furniture you want moved.
What does your 100% guarantee cover?
We want you to be super-pleased – in fact, absolutely delighted – with every service we offer. So every job comes with our iron-clad, risk-free guarantee. What does this mean? Simply this: if you aren’t happy with our work, we’ll re-clean the areas for free. And if you still aren’t pleased, you pay nothing. Not one cent. Many companies don’t guarantee their work – but we feel nothing is more important than your complete and total satisfaction. We stand behind every job 100%. If you ever have any questions or concerns about our work, please call us right away